General & FAQ's

My Campaign Immediate SMS message is not firing but the Email does.
There are quite multiple things you need to look at if your campaign's Immediate Text Message isn't going out. Most likely, all the text messages ...
Fri, Nov 12, 2021 at 11:03 AM
Change/edit CouponReach Logo On Login page
The logo on the login page can be edited by going to General Settings > Other Settings
Mon, Dec 6, 2021 at 11:46 AM
How to set up and use Categories in Directories
The Categories is a new feature added to the software for Directory Campaigns. This will allow users to set a category for the offers that you've alrea...
Fri, Nov 12, 2021 at 11:10 AM
How do I change the Flag Icon in the Phone Number field on the Form?
Showing a foreign country flag on your campaign form can be concerning, but the fix is actually very easy. First, just go to your Campaigns list and edi...
Fri, Nov 12, 2021 at 10:57 AM
Text-to-Subscribe subscription in Coupon Reach?
Formerly, Coupon Reach didn't have an option for a text-to-subscribe subscription. But recently, there's a new feature added to the software calle...
Mon, Nov 29, 2021 at 11:51 AM
Customer entered the wrong amount in the subtotal field?
Did one of your client's customers mistakenly entered the incorrect amount in the coupon's Subtotal Field? No worries, you can 100% edit the amoun...
Fri, Nov 12, 2021 at 11:12 AM
How do I set/edit the available times for the Reservation Time on a Form?
By default, the Forms in Coupon Reach's Opening time is 8 AM and the Closing time would is 5 PM. To edit these, you can go to your Forms, then edit...
Thu, Jun 3, 2021 at 3:32 PM
How do I set a compliance policy on my campaign form?
A compliance policy is actually already in each campaign's properties by default which only needs to be enabled if you want to. First, go to your C...
Tue, Jun 15, 2021 at 2:24 PM
Custom domain not working?
It's frustrating when your custom domain just doesn't work even though you thought you've already set it up. Before anything else, we...
Thu, Nov 18, 2021 at 11:49 AM
How to set up a separate custom domain for each directory campaign
Part of one of the most recent updates to the Coupon Reach software is the capability to set up a separate custom domain for each directory campaign. Be...
Tue, Nov 16, 2021 at 12:28 PM