General & FAQ's

My Campaign Immediate SMS message is not firing but the Email does.
Normally, multiple things in the software need to be checked if your campaign's Immediate Text Message isn't going out. Most likely, all the text ...
Tue, Jun 21, 2022 at 4:05 PM
Change/edit CouponReach Logo On Login page
The logo on the login page can be edited by going to General Settings > Other Settings
Mon, Dec 6, 2021 at 11:46 AM
How to set up and use Categories in Directories
The Categories allow users to set a category for the offers that you've already created. For instance, you want to create categories for locational off...
Fri, Jun 24, 2022 at 2:35 PM
How do I change the Flag Icon in the Phone Number field on the Form?
Showing a foreign country flag on your campaign form, for sure, can be concerning, but the fix is actually very easy. First, just go to your Campaigns l...
Thu, May 5, 2022 at 2:50 PM
Text-to-Subscribe subscription in Coupon Reach?
Formerly, Coupon Reach didn't have an option for a text-to-subscribe subscription. But recently, there's a new feature added to the software calle...
Mon, Nov 29, 2021 at 11:51 AM
How the categories work
Categories in directories work differently on Dekstop and Mobile. Desktop:  The directories show all category offers as you open them. The check (✓...
Tue, Apr 12, 2022 at 1:15 PM
Customer entered the wrong amount in the subtotal field?
Did one of your client's customers mistakenly entered the incorrect amount in the coupon's Subtotal Field? No worries, you can 100% edit the amoun...
Fri, Nov 12, 2021 at 11:12 AM
How do I set/edit the available times for the Reservation Time on a Form?
By default, the Forms in Coupon Reach's Opening time is 8 AM and the Closing time would is 5 PM. To edit these, you can go to your Forms, then edit...
Thu, Jun 3, 2021 at 3:32 PM
How do I set a compliance policy on my campaign form?
A compliance policy is actually already available in each campaign's properties by default which only needs to be enabled if you want to. First, go...
Fri, Apr 22, 2022 at 1:46 PM
Custom domain NOT WORKING?
It's frustrating when your custom domain still doesn't work even though you thought you've already set it up.  [Before anything else, we&...
Thu, Jun 23, 2022 at 2:29 PM