Technical

I'm not receiving text messages when I test my campaign
There are a few reasons you may not receive a text, and you'll want to check these areas: 1- Unsubscribed by texting 'stop'. Doing this will...
Wed, Jul 24, 2019 at 11:01 PM
Woot shortcode not working
Woot has informed our support desk that length of Campaign names can affect the functionality of woot short codes working. To resolve, shorten the length of...
Wed, Jul 24, 2019 at 11:05 PM
Where to find the Lead Notifications and Inbox Notifications
The Lead Notifications and Inbox Notifications have been moved into the Campaign Properties. In the past, they are located in the campaign setup wizard. To ...
Fri, Feb 23, 2024 at 2:53 AM
Purpose of the Broadcast Pincode [Contact Reach]
The Broadcast Pincode lets you or your client send an SMS Broadcast from you or your client's Contact Reach account only by using their phone to send a ...
Wed, Dec 28, 2022 at 10:54 AM
My whitelabel domain redirects to "contactreach.co" with a blank white screen
If you're seeing a blank white screen when you access your Contact Reach Whitelabel/CNAME URL, most likely you have missed the directory or extension &q...
Mon, Feb 6, 2023 at 1:35 PM
Account Low - when does it go out?
The Account Low email is an email that you can find, set up, and edit in the Email Settings in Contactreach. It will be automatically sent out to clients wh...
Fri, Dec 29, 2023 at 1:07 AM
Message links don't shorten even when shortener is already set up (Bitly, Rebrandly, TinyURL)
It can be disappointing to see the links in your campaign messages go out in their actual form which could be very long. If you've already set up your s...
Wed, Dec 27, 2023 at 2:45 AM
FB Pixel: What does it track when used in my campaign?
Basically, it tracks all the visits on your campaign pages including the form. However, for more detailed info, you can visit FB's article here: https:/...
Tue, Nov 16, 2021 at 12:29 PM
Campaign messages splitting into multiple segments
Twilio allows up to 160 characters for a single message segment to be sent. If a message contains more than 160 characters, the rest of the characters after...
Wed, Dec 27, 2023 at 2:42 AM
Where to locate and grab the Profile API Key (for Zapier, Coupon Reach, Clever Messenger, etc.)
To find your Contact Reach Profile API Key which is used to integrate with Zapier and Clever Messenger, you just need to open up your Profile Menu (found at...
Fri, Dec 29, 2023 at 1:08 AM