FAQs : My Local Agency Support

FAQs

Can I have multiple AI Voice Agents and assign different phone numbers to them?

Yes, the system allows you to create multiple AI Voice Agents. Each agent can be assigned its own unique phone number and can be configured with different s...

Fri, May 2, 2025 at 1:22 PM

Does the AI Employee's Voice capability work with direct Twilio accounts, or is it limited to LC Phone System numbers?

Currently, the AI Employee's Voice capabilities are designed to work exclusively with LC Phone System numbers. It does not support accounts that are usi...

Fri, May 2, 2025 at 1:22 PM

Missing the "voice AI-onboarding calendar" option for my calendar.

By default, it was initially set to 'Draft' and has now been activated.

Fri, May 2, 2025 at 1:23 PM

I'm struggling with the A2P approval All previous approvals had an opt-in on a website but what do we use for an opt-in with this mobile AI system?

We understand your concerns about the A2P approval for your 833 number in GoHighLevel. If you have followed this training, https://silo.mykajabi.com/product...

Fri, May 2, 2025 at 1:24 PM

When we set up a client with the voice agent will they need to get A2P approved. If so who walks them through the approval process?

When you set up a client with the Voice Agent in GHL, they’ll still need to go through the A2P messaging approval to send SMS messages. Here’s how it works:...

Fri, May 2, 2025 at 1:24 PM

Is it possible to setup the Ai agent where a potential customer can call a business and request a specific person for their service?

Yes, absolutely. When you edit the Voice AI Agent, go to the Agent Goals section and under the Setup your actions part, you'll see a Call transfer actio...

Fri, May 2, 2025 at 1:25 PM