General

Why does my coupon show expired?
Your coupon expired. You’ll need to go into STEP 3 of the campaign and edit either the ‘number of days to expire’ or ‘expiration date’. Choose one option. ...
Tue, Dec 18, 2018 at 2:33 AM
What’s the Lead Notification?
The Lead email and SMS will send to the email and phone which are given in the email and sms fields when the form of the campaign is submitted. You can add ...
Thu, Dec 20, 2018 at 10:57 AM
Kiosk Setup
STEP 5  in campaign setup is for the kiosk. This is another way to get subscribers via a tablet view form. You can set the page attributes and click on the P...
Tue, Dec 18, 2018 at 2:36 AM
What size should my logo image be?
The ideal size is 270x165 for logo images. We also used that size for our templates and demo videos.
Tue, Dec 18, 2018 at 2:37 AM
Where is Contact Reach training?
All of our training is located here: https://jason-bell.mykajabi.com/library and in particular Contact Reach training is located here: https://jason-bell...
Sat, Jan 12, 2019 at 8:48 AM
There's a lock on my standard templates.
There are different Contactreach subscription levels. Not all members get access to the standard templates. If you are an MLAM member, you may still see...
Tue, Oct 22, 2019 at 9:06 AM
When I log in, all I get is a ContactReach Installation screen
If you see the following upon login, this means you have not run the installation wizard for your login. This step by step wizard will walk you through the ...
Wed, Jan 1, 2020 at 8:24 PM
Should I purchase and use a toll-free number or a local number for my campaign?
This boils down to how do you want to use your numbers in Contactreach. Local numbers are able to send MMS which Toll-free numbers aren't capable o...
Mon, Jan 25, 2021 at 2:31 PM
Can I register for a US number on Twilio and use it for my local and overseas clients?
Contactreach has many ways for users to opt in to a campaign though the majority use the "text to number" opt in method. That method requires you ...
Wed, Jan 27, 2021 at 12:10 AM
Will birthday reminders keep on sending even if a coupon in one of them is already redeemed?
Generally, no. If you have 3 birthday reminders and each of them has a coupon inside it, the subsequent ones won't be sent anymore after a coupon in a ...
Wed, Feb 10, 2021 at 3:26 PM