How To's

How to use the Client Portal in Contact Reach
Client Portals are logins that you can create for your client's staff or for the client himself/herself. The purpose of client portals is so the staff c...
Tue, Sep 17, 2024 at 1:12 AM
How to make sure that the TCPA (Text STOP to end) message is always on and sends
To ensure that the TCPA text is always on, you need to go over the Other Settings section inside the Settings then you'll find the Default TCPA text fie...
Wed, Jan 10, 2024 at 11:49 PM
How to use the Countdown Timer for campaigns
The Countdown Timer is a handy tool that you can place on your coupon pages. For some users, it helps to add scarcity to the offer. But before anything ...
Fri, Oct 8, 2021 at 3:27 PM
How to move or copy subscribers between campaigns in Contact Reach
To begin with, no option inside Contact Reach lets you move contacts from one campaign to another. But this doesn't mean that you can't. Check t...
Wed, Jan 10, 2024 at 11:56 PM
How to fix bill total mistakes (entered amount on coupon) - How to edit incorrect coupon redemption amount (bill total/subtotal)
Customers may sometime enter the incorrect coupon value/amount in the Subtotal Field when redeeming coupon. This leads to a problem calculating campaign rev...
Tue, Aug 6, 2024 at 11:48 PM
How to add check-in points in Contact Reach Loyalty campaigns
There are two methods in adding check-in points for customers. Method #1 - Tablet Keypad (Kiosk) In the left side panel when logged in to the software,...
Tue, Aug 6, 2024 at 2:02 AM
Different methods of subscription in Contact Reach
Here's a list of the different ways users can subscribe to campaigns in Contact Reach: Text-keyword - probably the most commonly used subscription...
Thu, Jan 11, 2024 at 12:28 AM
How to upload an MMS to Broadcast messages in Coupon Reach
When setting up broadcast messages, you have the option to upload an MMS to your message.  You should find the option to upload an image as an MMS in Step ...
Thu, Aug 8, 2024 at 1:41 AM