I added new contacts into the group that I assigned to my campaign but why hasn't the campaign sent any message to the new contacts?
Created by: Vince
Modified on: Tue, Jun 7, 2022 at 2:23 PM
Most of the time, the reason why your campaign isn't sending any emails to the new contacts yet is that its status is already completed before you added the contacts. If a campaign has been completed, it won't do anything anymore.
If that's the case, what you'll need to do is to resubmit the campaign again. So just edit the campaign, go through all the steps without changing anything, then click Submit at the last step. Your campaign will rerun and will send the emails to the new contacts that the campaign recognizes. That means that the campaign won't send the emails to the contacts that the campaign has already sent emails to beforehand.
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