FAQ's

Frequently asked questions regarding the Prospectreach software

Can we transfer contacts from one group to another in Prospectreach?
Yes. This can be done by getting into the Groups section.  Find the Group where you want to move contacts from. Click the number under the column, "Nu...
Mon, Jun 20, 2022 at 2:22 PM
What happens if I edit an ongoing Prospectreach campaign (In Progress)?
When you edit a still ongoing campaign in Prospectreach, the changes will only affect the emails that have yet to be sent or the contacts that the campaign ...
Fri, Jan 22, 2021 at 11:15 AM
How does the Follow-up Email sequence work?
The days-to-send for each follow-up email are the days "after the previous email was sent". So 1 means the email will be sent 1 day after the open...
Wed, Dec 1, 2021 at 12:12 PM
How do I respond to replies to my emails from my Prospect Reach campaign?
Normally, you can't reply to contacts who responded to your emails inside Prospectreach. The software is ultimately used for cold-emailing outreach and...
Fri, May 6, 2022 at 2:06 PM
How can I attach a link to a text in my emails in Prospectreach?
This process is called hyperlinking. To hyperlink any text in your emails in your PR campaigns, all you need to do is edit your campaign (or create from scr...
Wed, Jun 1, 2022 at 1:40 PM
How do I add an HTML to my emails in Prospectreach?
If you have an existing HTML code that you want to insert into your emails in Prospectreach, then you can do it by using the Source code box.  When you cre...
Fri, Dec 3, 2021 at 11:39 AM
I added new contacts into the group that I assigned to my campaign but why hasn't the campaign sent any message to the new contacts?
Most of the time, the reason why your campaign isn't sending any emails to the new contacts yet is that its status is already completed before you adde...
Tue, Jun 7, 2022 at 2:23 PM
How to embed a video on emails in Prospect Reach
Before anything else, you can't "upload" any video from your PC into an email in Prospect Reach. But instead, you can upload the video to...
Fri, May 6, 2022 at 2:09 PM
Campaign keeps pausing each day then resume the day after
The most common cause for this is that you're using Sendgrid's free plan. Sendgrid's free plan allows you to send only up to a hundred emails...
Wed, May 18, 2022 at 2:53 PM
Replies to my emails are not showing up in Prospect Reach
If you're seeing 0 messages in your inbox even when you (1) actually received some replies to your Prospect Reach email account, or (2) you sent a test...
Tue, May 10, 2022 at 1:46 PM