FAQ's

Frequently asked questions regarding the Prospectreach software

How to move contacts between groups in Prospect Reach
This can be done through the following steps: First, go to your Groups section.  Find the Group where you want to move contacts from. Click the number ...
Tue, Oct 18, 2022 at 4:32 PM
What happens when you edit an ongoing Prospectreach campaign (In Progress)
When you edit a campaign that's still ongoing in Prospectreach, the changes will only affect the emails that have yet to be sent or the contacts that t...
Thu, Jul 14, 2022 at 3:07 PM
Follow-up Email sequence
The days-to-send for each follow-up email are the days "after the previous email was sent". So 1 means the email will be sent 1 day after the open...
Tue, Jul 26, 2022 at 2:25 PM
How do I respond to replies to my emails from my Prospect Reach campaign?
There's no way to reply to leads inside Prospect Reach. The software is ultimately used for sending - cold-emailing outreach and lead generation. To re...
Thu, Oct 6, 2022 at 2:34 PM
How to attach a link to a text in emails in Prospect Reach
This process is called hyperlinking. To hyperlink any text in your emails in your PR campaigns, all you need to do is edit your campaign (or create from scr...
Thu, Oct 6, 2022 at 2:36 PM
How to add an HTML to the emails in Prospectreach
If you have an existing HTML code that you want to insert into your emails in Prospectreach, then you can do it by using the Source code box.  When you cre...
Mon, Jul 4, 2022 at 3:26 PM
Campaign not sending emails to newly added contacts in the group assigned to the campaign
Most likely, the reason why your campaign isn't sending any emails to the new contacts yet is that its status is already completed before you added the...
Wed, Oct 19, 2022 at 2:58 PM
How to embed videos into emails in Prospect Reach
You can't "upload" any video from your PC into an email in Prospect Reach. BUT, that doesn't mean you can't use videos in your ...
Mon, Oct 10, 2022 at 1:50 PM
Campaign keeps pausing each day then resume the day after
The most common cause for this is that you're using Sendgrid's free plan. Sendgrid's free plan allows you to send only up to a hundred emails...
Wed, May 18, 2022 at 2:53 PM
Reply tracking in Prospect Reach NOT working? [For Sendgrid users]
If you're seeing 0 messages in your inbox even when you (1) actually received some replies to your Prospect Reach email account, or (2) you sent a test...
Thu, Sep 22, 2022 at 2:38 PM