In the event that Twilio asks the following questions while setting up your account, you can respond using the info in this article.
Example from Twilio:
Based on the information that you have provided, we will need to see that your platform is compliant with Twilio’s Messaging Policy. More specifically, we will require:
- Messaging Policy --> Consent Requirements:
You must make clear to the individual they are agreeing to receive messages of the type you're going to send. An example of such consent is having this note on the sign-up form:
By registering and entering your email address & phone number you agree to be contacted both by email & phone. Message and data rates apply.
Additionally, the first message that you send your customer will also need to have an opt-out. More information about our opt-out policy can be found here:
- Messaging Policy --> Message Recipient Opt-out:
The initial message that you send to an individual needs to include the following language: “Reply STOP to unsubscribe,” or the equivalent using another standard opt-out keyword, such as STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
Here's what My Local Agency recommends sending as a response:
- This is included in the software's GDPR Compliance section for each campaign. The info can be found in the form for example. See screenshot below:
Message Recipient Opt-Out
- Yes, the initial text message or opt-in message includes opt-out info. "TXT stop 2 end", "STOP to end" as examples. Also, see the screenshot below: