FAQ's and General

Frequently asked and general questions regarding the Prospectreach software

Gmail SMTP email account not working? Can't generate an "app password"? [FIX]
If you are getting the prompt below when trying to generate an App Password for Prospect Reach in your Gmail account, continue reading the article. A ...
Mon, Jan 22, 2024 at 2:35 AM
Gsuite email not working? [Gmail SMTP]
If you think your Gsuite email account is already set up in your Prospect Reach settings but it's still not sending emails, here's a method that you...
Tue, Sep 27, 2022 at 2:53 PM
Campaign emails going to spam folder [Prospect Reach]
If your campaign emails almost always go to the spam folder, it most likely is a result of a problem with your domain name reputation. Domain name reputatio...
Thu, Feb 1, 2024 at 4:27 AM
Lead Search Results first name and company name mix-up [Prospect Reach]
You may notice that the lead search results show the first name, which includes both owner and company names simultaneously. At the moment, there is no way ...
Mon, Mar 6, 2023 at 11:44 AM
Replies in Prospect Reach showing jumbled letters instead of the actual content
Once your reply tracking is set up correctly in Prospect Reach, you'll start seeing replies to your emails in your Inbox in Prospect Reach as well. Howe...
Wed, Dec 27, 2023 at 2:53 AM
Reply tracking not working using Mailgun
If you've set up the Mailgun and Prospect Reach email account integration successfully and the replies aren't showing up in your Prospect Reach inbo...
Mon, Jan 8, 2024 at 3:22 AM
If I add another follow-up email to an ongoing campaign, will it be sent?
If the campaign has already been completed, then the email won't be sent anymore. The emails in Prospect Reach follow a sequence.  Let's say yo...
Thu, Aug 25, 2022 at 2:17 PM
Email links going to an ERROR page
If your campaign can send emails but the links (hyperlinks) in the email/s lead to an error page, most likely the problem is with your sender domain's D...
Wed, Feb 8, 2023 at 1:12 PM
Domain authentication NOT Working (Sendgrid + Namecheap)
If you followed the steps in this training but you're getting an error when you finally authenticate your domain, most likely your DNS is pointed to Nam...
Tue, Jan 9, 2024 at 1:36 AM